Digital courier order via API interface
The Schindler service engineers always have the parts they frequently need with them in their service vans. But when a special component is required for the repair work, the service engineer sends an order for this out from the work site to the central warehouse via SAP app. The information is transmitted to the swissconnect logistics software via an API interface and Velokurier Luzern sends an order out to the nearest courier for the pick-up in the Ebikon central warehouse. For smaller items, a bicycle or cargo bike is used; the natural gas delivery van is used for larger items or multiple parts. The parts are loaded onto the next available train by the courier in Lucerne and are transported free of traffic jams and practically emissions-free to their destination – Switzerland-wide. A partner courier commissioned by swissconnect is already waiting there on the platform and offloads the express consignment from the closed-off compartment. Shortly before delivery, the service engineer is contacted by telephone and the exact meeting place arranged. The courier hands the replacement part over to him personally at the construction site. The digital order transmission via API interface from the SAP-ERP guarantees an uncomplicated, error-free and, above all, fast order process.